When should I request my money back using your Money Back Guarantee?

You should contact Customer Service and request a refund if you paid $24.95 for a full Truckchex Heavy Duty Truck History Report but only received a VIN Decoding. (Please note that you may choose to purchase a VIN Decode Report for $1.99 if a full report is not available.)

Another reason to request a refund would be if you purchased a $24.95 Credit but then found that we do not have a report available for the VIN you wish to search. (Please note that you may choose to save your purchased Credit to search a different VIN.)